Manage work orders.
Keep track of work orders, service contracts, and other valuable documents. Help your field technicians stay informed about customers, travels, equipment, and plan work days efficiently.
Create work orders easily
Orders include all essential details, so the workers are well prepared. Current Field Service allows you to track every detail of all work orders, helping you to see if similar requests have already been fulfilled and which technicians have the best experience for the job. Technicians can access notes made by their colleagues, sharing the knowledge among everyone.
Define products and services
Organize your inventory; see what equipment is in stock and where it's accessible, as well as its price and condition. Invoices are generated based on product costs and services provided to customers. Customers can see the estimated pricing in advance, preventing disputes after the job is done.
Get operational and strategic reports
See the situation in the field in real-time. Technicians can inform their customers if they cannot arrive on time or if there's a sudden schedule change. Assign the right technicians for the job and keep track of their effectiveness.
Schedule and dispatch.
Schedule appropriate resources
Detailed reports will help you estimate the duration and needed equipment based on similar work orders. Choose the technician with appropriate experience, and assign the right equipment to drive more first-time fixes.
Dispatch the right technician
Assign technicians to jobs based on location, availability, and skill set. You may assign jobs either manually by dispatchers or automatically.
Comply with service level agreements
SLAs are taken into account for scheduling. Both dispatcher and technician are informed about SLA and receive warnings and notifications.
Be mobile.
Work offline
Customer data and work orders are accessible even without an internet connection. Weak connection will never be a problem, and technicians may work anywhere and seamlessly for hours, days, or even months.
Work online
Technicians may see and update the inventory in real-time, view customer and job information, and access photos and schematics. Technicians can inform you about any problems, and you can send them important information instantly via alerts and notifications.
Capture information
Input notes, photos, audio, and video while in the field. Save locations from GPS and inform your supervisor in real-time.
Checkout on the go
Workers can get paid immediately after finishing the task and capture paperless signatures from customers. Invoices are generated automatically and sent to email.
Be punctual.
Plan and optimize routes in advance
See traffic in real-time and choose the best route. Assign technicians according to their locations, track estimated fuel consumption, and save time and money.
Update routes in real-time
Use real-time traffic updates, so the technicians know if they will be late or early. Track any problems on the road and choose alternative routes on time.
Track real-time location
You may track the location of vehicles or technicians and estimate their arrival time. Customers can be informed about unexpected delays automatically.